Terms & Conditions

Corporate Store Hosting, Organized under the laws of Portugal, with its seat registered in Praca Duque de Terceria 24 2 Dt, Portugal. It offers you web hosting services when you visit or purchase at https://corporatestorehosting.net/ (“Website”)This contract (the “CONTRACT”) contains the terms, restrictions and conditions that govern the use of the system and contracted services that Corporate Store Hosting makes available to the person interested in its use (the “CLIENT”). The terms of service apply to all Corporate Store Hosting customers. The terms of service are automatically applied to all Corporate Store Hosting customers when placing a purchase order for one or more services including purchase orders through a third party or any business partner.

BY MAKING AN ORDER TO PURCHASE FROM CORPORATE STORE HOSTING, YOU ACCEPT THE POLICIES DESCRIBED IN THIS DOCUMENT AND AGREE TO RESPECT THEM

General
Corporate Store Hosting undertakes to provide the service (s) described in the purchase order to the CLIENT owner, detailed in the purchase order. The use of Corporate Store Hosting services implies acceptance and agreement with these terms of service and all attachments. Corporate Store Hosting will make all reasonable efforts and then make continuous improvements to offer a quality service to the client

1. Services
1.1 Traffic Services
Corporate Store Hosting will provide the customer with the Internet connection, IP addresses and Internet traffic services (collectively, the “Bandwidth Services”), as specified in the purchase order of the service

1.2 Web Hosting and Reseller Services
The customer agrees to use the bandwidth, as described in the Policy Services Limitations and Acceptable Use Policy. It also accepts that the bandwidth may not exceed the number of gigabytes per month of the services contracted by the customer and that the number of gigabytes is the sum of the data transfer input and output for a period of 1 month. Bandwidth not used in a month is not transferable to subsequent months. Corporate Store Hosting monitors the client’s use of bandwidth and will have the right to take corrective action if the customer’s bandwidth usage exceeds the agreed usage. Such corrective action may include the evaluation of additional charges based on the price per gigabyte posted per service

2. Services of VPS Server, Dedicated Server, and Cloud Server

2.1 Ip Address Service
Any IP address assigned to the Client by Corporate Store Hosting must be maintained by the customer in an efficient manner and used by 80% within 30 days of the assignment of Corporate Store Hosting to the Client. Failure to comply with this provision may result in the revocation of the IP addresses after five days once the customer has been notified via email. Corporate Store Hosting will maintain and control the ownership of all Internet Protocol numbers and addresses that it may assign to the Corporate Store Hosting client, and Corporate Store Hosting reserves the right to modify or delete any and all those Internet Protocol numbers and addresses at its sole and absolute discretion. All requests for additional IPs must be fully justified.

3. Support Service

3.1 Support Guarantees
1. Guarantee of response within a maximum of 24 hours, only for basic support requested via ticket.
2. Guarantee of a solution within 72 hours

c) The support guarantee only applies to the support department.
d) The guarantee of delivery of a 72-hour solution does not apply to problems described in “Uptime Guarantee”.
e) The basic support delivered via chat and telephone is not guaranteed.
f) The compensation request voids the right to request reimbursement for the same problem.
g) The support guarantee does not apply to software problems that involve the intervention of third parties.
h) The support guarantee does not apply in case of natural catastrophes.

3.3 Limitations Basic Support
Basic support does not include the following types of support detailed below. Other types of support requests are included.
a. Any type of configuration.
b. Configuration problems, software installation, packages, etc. in the operating system.
c. Programming or graphic design.
d. Programming problems.
e. Software installation or configuration or applications.
f. Problems of software configuration or applications.
g. Problems with viruses, malware, or hacking.
h. Problems sending bulk mail / SPAM
i. Problems of abuse.
j. Restoration of accounts.
k. Database programming.
l. Software installation or configuration or applications.
m. Software configuration of external companies.

4. Migration Service:
For customers to sign up for our migration service, the program will be tracked, which will be respected by our sales team, once a client can also coordinate their migration through our ticket platform. Account migration will take place only from Monday to Friday from 8:00 a.m. to 6:30 p.m., requests outside of these hours, Saturdays, Sundays and Holidays must be scheduled through our basic support executives. News of the migration process, such as start and end, or any other relevant information regarding the operation will be duly informed through the support ticket linked to the process

4.1 Terms accounts to be migrated must obey the following characteristics:
a. Only migrations will be made to users with an active cPanel account.
b. The client must indicate in a timely manner the valid access credentials to the panel of the current provider.
c. The account to be migrated must have available space to generate the respective backup.
d. The maximum weight of the account to be migrated is 10 GB The migration process has a maximum duration of 48 working hours from the release of the process initiated by our team through a support ticket.

4.2 Of the responsibilities:
a. Executives of our company must do all the corresponding verifications to ensure that migration is possible.
b. Clients must make timely delivery of valid access credentials, in turn must provide all technical information regarding the operation of the account to be migrated. Problems associated with access, availability, space of the account, will be the exclusive responsibility of the client. Our company will not intervene in any way.
c. The migration team is committed to finalize the migration process in the above-mentioned times, in addition to maintaining updated information through the support ticket. In the case of problems in the migration process, the client must be informed in a timely manner.

4.3 Guarantee:
The client has a guarantee of 5 business days after communicating that the migration process has ended, any other request for support after the deadline will be reviewed by our basic support

5. Additional Service: Pack “All Ready”

The configuration service pack “all ready” is for customers who have decided to contract our range of services VPS Linux. The configuration process will be carried out in a single schedule from Monday to Friday from 8:00 a.m. to 6:30 p.m., on Saturdays, Sundays and holidays, our specialized team will not be available. All configuration process must be properly coordinated through our sales team, or failing that, as a client you can issue a support ticket requesting the coordination of the operation, which must be framed within the above-mentioned schedules without exceptions. Out-of-hours requests will be answered by our basic support, which will scale or refer each case to the corresponding team. News of the configuration process, such as start and end, or any other relevant information regarding the operation will be duly informed through the support ticket linked to the process.

The “all ready” configuration pack includes the following:

• Easy Apache 4 configuration with rpm-event plus Fast CGI.
•  MySQL installation.
•  Apache installation and configuration.
•  Installation cPanel.
•  Installation and configuration of CSF.
•  Explorer installation.
•  Plugin installation “Remote MX Wizard”.
•  Tweak Settings.
•  Basic WHM manager.
•  DNS configuration.
•  HTOP tool installation.
•  PHP installation

6.Of The Responsibilities:

a. It is the responsibility of the client to have an active cPanel license when starting the configuration process.
b. During the configuration process, the client will not be able to access the machine, in the event that this happens, the configuration process will be canceled immediately
.c. The advanced support team will only carry out the configuration detailed above, any other type of additional requirement will NOT be considered.
d. The support team undertakes to carry out the configuration of the VPS service within a maximum period of 48 working hours

7. Terms:
Clients who choose the configuration service pack “all ready” must have an active cPanel license. This requirement is mandatory. The configuration process has a maximum duration of 48 hours, from the notification of the start of the configuration process through the respective support ticket. Any request for support outside this period will be answered by our basic support.

8. Payments
All costs of the services, one-time installation expenses specified in the purchase order, must be paid in advance to Corporate Store Hosting. All these payments made to Corporate Store Hosting must be supported by a Purchase Order. In addition, the customer will pay all taxes under this CONTRACT. All payments must be paid in US dollars within 15 days from the date of issuance of the purchase order, in the case of renewals these will be issued 15 days before the last day of the period paid. You can pay with any credit and/or debit card, Visa or Master Card. This will notify us by e-mail when you have made your payment. From the notification, in a period of no more than 48 hours your payment will be validated to start processing your order.

9. Purchase and Billing Orders
Purchase orders and tax invoices are sent via email. Purchase orders for renewal will be generated 15 days before the end of the period paid, within these 15 days will be sent 3 notifications of late payment. The service will be suspended at 00:01 am the day after the end of the period paid. Purchase orders expired for a period exceeding 60 days for web hosting and reseller service, and 15 days for any other service will be terminated and all information will be deleted

10. Late Payment
The service will be suspended in the accounts that have expired purchase orders after sending three notifications via email within 15 days prior to the expiration date

11. Duration and Termination
The start of the service will begin on the date of the generation of the first purchase order and will be for the period indicated in the contract between the parties. The service will be renewed for successive periods of the same period indicated in the first purchase order until it is terminated by any of the parties. The customer agrees to pay the purchase orders to renew the service, if he/she does not complete the CONTRACT on the corresponding dates. After the initial commitment contained in the purchase order, either party may waive this CONTRACT before the date of renewal (the renewal date corresponds to the day of the month that details in the first purchase order.). The client must request the term and not renew the service within 48 hours of the renewal date. Corporate Store Hosting may terminate the contract without prior notice backed by the Policies applicable to that service.
The term and non-renewal of the service must be done through the “Client Area” in the “See Details” vignette of the service and select the option “Request Cancellation” at least 48 hours before the renewal date. The term of the service can be done immediately or once the contract time has expired. There is no refund or credit when requesting for the anticipated termination of the service. You should not request the termination of the service if you wish to request reimbursement in accordance with the “Refund Policy”

12. Downgrade and Upgrade
It is not acceptable to downgrade or reduce the plan of the contracted services. In this case, the client must contract the new service and migrate his previous service to the new service. Upgrades are allowed within the same type of service and always when there is sufficient availability of resources and / or stock in the server, node, or datacenter. Upgrades will be charged proportionally from the upgrade request date until the next renewal date. The purchase order of the upgrade must be paid before the upgrade is effective. Once the upgrade is made, the next renewal purchase order will be issued by the new service value. An upgrade is not allowed if the purchase renewal order has already been issued or if a document has been issued in default, the customer must pay for the pending document before making an upgrade

13. Privacy
Corporate Store Hosting will use the customer’s personal information only when reasonably necessary to provide the contracted services, make due charges and will not disclose such information to third parties except as required by law as evidenced by an order of a court of competent jurisdiction and the collection services, if necessary. The CLIENT authorizes the hosting to use his name and business name in the documents of advertising material. At any time, the client may send a written notice to waive this authorization.

14. Immediate Threats
If, in the reasonable determination of Corporate Store Hosting, the equipment, software or hosted applications used by the client or the client’s activities pose an immediate threat to the physical integrity of the facilities or the physical integrity of the computer equipment or the integrity of the Corporate Store Hosting network, or represents an immediate threat to the security of any person, Corporate Store Hosting has the right to take any action deemed necessary without prior notice to the customer and without any liability for damage to the equipment or data in the interruption of the service. As soon as possible after removing the immediate threat, Corporate Store Hosting will inform you, by email, to the client of the actions taken or of the measures taken

15. Insurance
In any case, Corporate Store Hosting is obliged to provide insurance coverage for any equipment or data owned by the client.

16. Backup
Corporate Store Hosting will make every effort to provide a backup mechanism and keep full backup copies of all web hosting and services. However, the client must maintain a personal backup of their software, sites, databases and all the hosted content. Corporate Store Hosting will NOT be held responsible for any data loss or data corruption.
16.1 Services of VPS Server, Dedicated Server, and Cloud Serve
The services of VPS server, dedicated server, and cloud server do NOT include a backup service. The Customer may, if desired, contract the backup service as an additional product

17. Force Majeure
Neither party will be responsible for any delay, interruption or failure to comply with its obligations if it is caused by catastrophes, war, declared or undeclared, fires, floods, storms, landslides, earthquakes, or any other similar event beyond the control of Corporate Store Hosting (“Force Majeure”). If a force majeure event occurs, the party affected by Force Majeure will promptly notify the other. The party invoking the Force Majeure will make all commercially reasonable efforts to eliminate or remedy the Force Majeure. THIS SECTION WILL NOT BE APPLIED UNDER THE PRETEXT OF NOT MAKING A PAYMENT OF AN EXPIRED DOCUMENT.

18. Suspensions
Corporate Store Hosting in order to resolve with greater speed the requests of clients affected by suspensions in their services, we have implemented a new team concerned only to review these cases, the department of suspensions is available in a single schedule from Monday to Friday of 8: 00 to 18:30 hours, requests linked to this department that are out of hours, Saturdays, Sundays and holidays, will be escalated and notified by our basic support.

18.1 Of the suspensions:
Clients who see the security of their accounts compromised, will be notified via email with the details of the suspension, in said information will be announced the reasons and steps to follow. Clients with suspended accounts may resort directly to our department of suspensions, being able to request the information that it deems convenient in the schedules previously exposed. Our suspension team must provide information on the affected routes, as well as recommendations to avoid problems in the future. Each cPanel account has a maximum of 3 (three) suspensions, in cases where the client exceeds this limit, if it will initiate the reimbursement process for the account involved
The account can be suspended for the following reasons:

• Mass mailing (SPAM):Accounts that send voluntary or involuntary emails will be suspended immediately. This lack is of a serious nature.
• Phishing: Accounts with routes linked to this type of crime will be suspended immediately. This lack is considered serious.
• Misuse of the account: Clients who make use of the account for purposes that are not associated with correct use will be suspended, for example, accounts that are used as file storage units that are indifferent to a website will be suspended

ACCOUNTS THAT FALL INTO A FOURTH SUSPENSION WILL NOT BE REACTIVATED IN OUR SERVICE, FOR THESE ACCOUNTS WILL BEGIN THE PROCESS OF PROPORTIONAL REIMBURSEMENT OF THE ACCOUNT FOR DAYS NOT USED, ALONG WITH THIS WILL BE DELIVERED A FULL BACKUP OF THE ACCOUNT. THE PROPORTIONAL REIMBURSEMENT OF THE ACCOUNT WILL BE CALCULATED BASED ON THE DAYS THAT REMAIN UNUSED FROM THE SERVICE

19. Indemnification
You agree to indemnify, defend and hold harmless Corporate Store Hosting and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party

20. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions

21. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party

22. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Mexico.

23. Changes to Terms Of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes

24. Contact Information
Questions about the Terms of Service should be sent to us at info@corporatestorehosting.net